Terms & Conditions- TrueKickz
Effective Date: 8/26/2025
By accessing or placing an order with TrueKickz, you agree to comply with the following Terms & Conditions. Please read them carefully before completing any purchase.
Orders & Payments
All orders must be paid for via cash or MMG before fulfillment. Orders are only processed after payment confirmation.
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Preorders require a 50% non-refundable down payment via MMG.
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Orders will not be processed without proof of payment.
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Customers are responsible for providing accurate and complete information for their orders, including contact and delivery details.
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All customers will receive a digital receipt as proof of purchase, which must be retained in case of any claim.
Preorders
Preorders typically arrive within 2–3 weeks. While we aim to meet estimated delivery times, delays may occur due to shipping or supplier issues.
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Customers will be notified once items arrive to complete payment and arrange pickup or delivery.
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If TrueKickz fails to deliver a preorder within the agreed timeframe and no mutual reschedule occurs, the customer is entitled to a refund of their deposit, as required under the Consumer Affairs Act.
Pickup & Delivery
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In-stock sneakers are available for same-day pickup once payment is made. Customers may also pick up later at their convenience.
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Delivery within Georgetown requires a 50% upfront payment + GYD $500 delivery fee. Deliveries outside Georgetown may carry additional fees.
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The upfront payment ensures your delivery is secured and prevents wasted delivery attempts if a customer cannot be reached.
Risk of loss passes to the customer once an item has been delivered or picked up.
Refunds & Returns
All sales are final. Refunds, returns, or exchanges are not offered except in cases where:
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The item is defective,
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The wrong product was supplied, or
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The product fails to meet its intended purpose at the time of delivery.
Customers must notify TrueKickz of any defective, incorrect, or unfit-for-purpose items within 7 days of delivery or pickup, with proof of purchase. In these cases, customers may be entitled to a refund, replacement, or store credit, in line with our Refund & Returns Policy and the Consumer Affairs Act of Guyana.
Authenticity & Misrepresentation
All sneakers sold by TrueKickz are 100% authentic and sourced from trusted suppliers. Some pairs may arrive in their original Nike boxes without top covers due to Nike’s bulk shipping practices, but authenticity is always guaranteed.
TrueKickz will never misrepresent the brand, quality, condition, or price of any product.
Limitation of Liability & Force Majeure
TrueKickz is not liable for indirect, incidental, or consequential damages related to use of our products or services. Our liability is limited to the value of the order placed.
We are not responsible for delays or failures caused by events outside our control, including supplier delays, customs issues, natural disasters, or other force majeure events.
Account Responsibility
If you create an account with TrueKickz, you are responsible for keeping your login details secure. Any activity under your account is your responsibility.
Governing Law
These Terms & Conditions are governed by the laws of Guyana, including the Consumer Affairs Act of 2011.
Amendments
TrueKickz may update these Terms & Conditions at any time. Changes will be posted on this page with a revised Effective Date.
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