Shipping Policy- TrueKickz
Effective Date: 8/26/2025
At TrueKickz, we aim to provide smooth and reliable delivery for all customers. This Shipping Policy explains how pickup, delivery, and preorders work.
Pickup
Orders for in-stock sneakers are available for same-day pickup once payment is made. Customers may also pick up later at their convenience, provided full payment has been completed. Payments can be made via cash or MMG.
All customers will receive a digital or printed receipt upon pickup or delivery, which must be kept as proof of purchase for any refund, exchange, or claim request.
Preorders
Preorders require a 50% down payment via MMG and typically arrive within 2–3 weeks. Customers will be notified once their items arrive to complete payment and arrange pickup or delivery.
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Preorder deposits are non-refundable, except in cases where TrueKickz fails to deliver within the agreed timeframe and no mutual reschedule is made. In such cases, the deposit will be refunded in line with the Consumer Affairs Act of Guyana.
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Orders not collected within 14 days of notification may be cancelled, and deposits may be forfeited unless prior arrangements are made.
Delivery
In-stock sneakers and preorder items can be delivered once the required payment has been made.
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Georgetown delivery: Requires a 50% upfront payment via MMG + a GYD $500 delivery fee.
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Outside Georgetown: Additional delivery fees may apply depending on the location.
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Customers will be notified when their order is out for delivery.
Customers are responsible for:
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Providing accurate delivery information.
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Being available at the agreed time of delivery.
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Covering any additional fees if delivery fails due to incorrect details or unavailability.
The upfront payment ensures that delivery attempts are secured and prevents wasted time if a customer cannot be reached.
Risk of loss transfers to the customer once delivery has been completed.
Packaging Notice
All sneakers are shipped in their original Nike boxes. Some pairs may arrive without top covers, as Nike ships certain products this way to reduce bulk and minimize waste during transit.
Regardless of packaging, TrueKickz guarantees that all products are 100% authentic.