Privacy Policies- TrueKickz
Effective Date: 8/26/2025
At TrueKickz, your privacy matters. This Privacy Policy explains what personal information we collect, how it is used, and the choices you have. Our website address is https://truekickz.top.
Who we are
TrueKickz is an online sneaker and accessories store. When you use our website to browse products, place an order, or create an account, we collect certain information to provide you with a secure and reliable shopping experience.
Information We Collect
When you place an order or create an account, we collect personal details such as your name, email address, phone number, billing and shipping address, and payment information. This allows us to process and deliver your orders securely and provide you with a receipt or proof of purchase, as required by law.
We also collect technical information including your IP address, browser type, device details, and cookies. Cookies help us remember your shopping cart, login details, and improve your overall browsing experience. WooCommerce, our store platform, temporarily stores order information until checkout is completed.
If comments are enabled on our site, we collect the data shown in the comment form, your IP address, and browser user agent string to help detect spam. An anonymized string created from your email address may also be sent to the Gravatar service to check if you are using it. After approval of a comment, your profile picture becomes visible to the public.
If you upload images, please avoid including embedded location data (EXIF GPS), since visitors could download and extract that information.
How We Use Your Information
Your information is used to:
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Process and deliver your orders
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Provide receipts and proof of purchase
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Communicate with you about purchases or inquiries
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Detect and prevent fraud
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Maintain and improve the security of our website
Customers are responsible for ensuring that the information they provide is accurate and up to date, as this is essential for proper order fulfillment and delivery.
Legal Basis for Processing Data
We process your personal data only where necessary to:
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Fulfill a contract (such as completing your order)
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Comply with legal obligations (such as tax and accounting requirements)
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Carry out legitimate business interests (such as preventing fraud)
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Act with your consent (such as for receiving marketing emails)
Sharing Your Information
We do not sell your personal information. We only share it when necessary to complete your transactions. This includes secure payment processors that handle your payments, shipping providers that deliver your orders, and third-party plugins or services such as LiteSpeed Cache or spam detection tools that help improve performance and security. In some cases, if required by law, we may share information with legal authorities.
Data Retention
Order records are kept for as long as needed to meet tax and accounting requirements, generally up to seven years. If you create an account, your information is stored until you request deletion. Comments and related metadata are stored indefinitely unless you ask us to remove them. Cookies may remain active for up to one year unless you clear them from your browser.
Cookies
By using our site, you consent to our use of cookies unless you disable them in your browser settings. Cookies are used to remember your shopping cart, save login details, and improve your browsing experience. Some cookies may also be set by third-party services such as analytics and caching providers.
Your Rights
You have the right to request access to the personal data we hold about you, to ask us to correct inaccurate details, and to request that we delete your information unless we are required to keep it for legal reasons. You may also opt out of promotional emails at any time by using the unsubscribe link included in those emails.
If your order involves a defective or incorrect item, your information may be used to provide a refund, replacement, or store credit in line with our Refund & Returns Policy and the Consumer Affairs Act of Guyana.